FAQ

I've ordered a Made to Measure Filter, how long will it take?

All Made to Measure items take approximately 5 to 10 working days to be made, then allow 1-2 days for delivery.

Can I return a Made to Measure item?

No. All made to measure items are non-returnable & non-refundable. Please specify your details carefully.

I've ordered the wrong filter, can I return it and get a credit?

No. All items from our online shop are non-returnable & non-refundable. Please choose your product(s) carefully.

Are the filters Flame Retardant?

Yes. The filters manufactured are all flame retardant.

Do we have Cleaning Instructions?

Yes they can be found on our Filter Cleaning Page on this website, a downloadable PDF is also available.
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